Get help with JFit

Setting up your trainer workspace? Read the getting-started guide.

For problems signing in, using the app or managing your JFit account, contact support@jfit.fit.

For privacy, access, correction or deletion requests, contact privacy@jfit.fit.

What to include

  • Whether you are a trainer or a client, and whether you are using the website or mobile app.
  • The feature you were using, what you expected, and what happened instead. Include the exact error text if available.
  • The approximate time of the problem and your time zone.
  • App version, device model and operating-system version, or browser and version for the website.
  • The shortest steps that reproduce it, and whether it happens every time.

Keep your report safe

Do not send passwords, sign-in codes, full card details, medical history or another person's data. Crop or cover names, messages, email addresses, photos and health details in screenshots. Start with a description; support can ask for the minimum further information needed.

If you can see someone else's account or private information, stop interacting with it and report the problem privately. Do not explore or copy their records.

Common questions

I can't sign in. What should I try?

Use the sign-in provider and account associated with your JFit access. If you were invited by a trainer, check that you are using the intended account. Note the error and contact support if it continues. Never send support your password or sign-in code.

I can sign in but can't see my trainer or assigned workout.

Check with your trainer that they invited the correct account and assigned the intended program. If that looks right, report the missing item and approximate time. Avoid creating duplicate accounts or repeatedly accepting unrelated invitations.

My session or check-in did not appear after saving.

Check your connection, then reopen the relevant record once. If it is still missing or duplicated, report what happened and the error shown without including sensitive details. Do not assume it saved or repeatedly submit while a request is still pending.

What am I paying for?

A trainer's JFit software plan is separate from a client's coaching subscription. Tell support which one your question concerns so it reaches the right workflow. Coaching prices and services are set by the trainer; the JFit software plan has its own terms.

I need help with a charge, cancellation or refund.

Include the charge date, amount, currency and a non-secret receipt or invoice reference if available. Do not send full card or bank details. For a coaching-service question, identify the trainer. Support will check the relevant subscription and applicable terms before confirming the outcome.

How do I ask for my information or correct it?

Send an access or correction request to privacy@jfit.fit. Describe what you need without attaching identity documents or health records. The request handler may need to verify that the request relates to your own account.

Questions about your training

Contact your trainer about your program or coaching service. JFit support handles the software. JFit is not an emergency or medical service.